Why This Matters More Than You Think
A single “the place wasn’t clean” review does more damage than five 5-star reviews can repair. In a market like Hocking Hills where guests are paying $150–$500/night for a nature retreat, cleanliness isn’t just expected — it’s the baseline for a positive review. Your cleaning SOP is the backbone of your guest experience.
Pre-Turnover: Guest Checkout
- Confirm checkout time (standard: 11 AM in Hocking Hills)
- Send automated checkout reminder the night before with instructions
- Rotate smart lock code for incoming guest
- Note any damage reports from departing guest
Room-by-Room Checklist
Kitchen
- Empty and sanitize refrigerator (check every shelf, drawer, door pocket)
- Run dishwasher or hand-wash all dishes, put away
- Wipe down all countertops, backsplash, and cabinet fronts
- Clean stovetop, oven interior (every 3rd turnover minimum), and microwave interior
- Sanitize sink and drain
- Clean coffee maker (run vinegar cycle monthly, wipe exterior each turnover)
- Restock: coffee, filters, sugar, creamer, dish soap, sponge, trash bags, paper towels
- Check all cookware, utensils, and dishes for damage or missing items
- Empty and reline all trash cans
Living Areas
- Vacuum all floors and rugs (move furniture quarterly for deep clean)
- Dust all surfaces: shelves, windowsills, ceiling fans, light fixtures
- Wipe all high-touch surfaces: light switches, door handles, remotes, game controllers
- Fluff and arrange throw pillows and blankets
- Clean glass surfaces (windows, mirrors, TV screen)
- Check fireplace — clean ash, restock firewood if wood-burning
- Test TV and streaming devices (confirm Wi-Fi connection)
- Check all light bulbs and replace any that are out
Bedrooms (repeat for each)
- Strip ALL bed linens including mattress protector (wash hot, every turnover)
- Inspect mattress for stains; treat or replace protector if needed
- Make bed with fresh linens — hospital corners, crisp presentation
- Vacuum floor, under bed, and closet area
- Dust all surfaces including headboard, nightstands, dresser
- Wipe light switches, door handles, lamp switches
- Check hangers in closet, provide at least 6 per guest
- Check blackout curtains or blinds for function
- Set bedside items: phone charger cable, tissues
Bathrooms (repeat for each)
- Scrub toilet inside and out (including base and behind)
- Clean shower/tub: walls, floor, fixtures, glass door or curtain
- Clean and sanitize sink, faucet, and countertop
- Clean mirror
- Replace all towels (bath, hand, washcloth — 2 sets per guest)
- Restock: toilet paper (at least 4 rolls), hand soap, shampoo, conditioner, body wash
- Clean floor (mop, not just sweep)
- Check for mold or mildew in grout and caulk
- Empty trash, reline can
Hot Tub Protocol
The hot tub is your most-reviewed amenity and your highest liability. Never skip this.
- Test water chemistry: pH (7.2–7.8), alkalinity (80–120 ppm), sanitizer levels
- Adjust chemicals as needed and record readings in a log
- Verify water temperature is at set point (100–104°F typical)
- Clean filter basket and skimmer
- Wipe down hot tub shell above waterline, control panel, and cover handle
- Wipe down steps, handrails, and surrounding deck area
- Verify cover is secure and in good condition
- Remove any debris (leaves, insects) from water surface
- Complete drain-and-refill every 3–4 months or after heavy use
- Post safety rules visibly near the tub (no glass, shower first, supervise children, max occupancy)
Outdoor Areas
- Sweep deck and porches
- Wipe down outdoor furniture (Adirondack chairs, tables, swing)
- Clean and prep fire pit area: remove old ash, restock firewood, set kindling
- Clean grill grates and exterior (if applicable)
- Check exterior lighting — replace bulbs, clear cobwebs from motion sensors
- Clear walkways of leaves, debris, or ice (seasonal)
- Verify driveway is accessible and property address marker is visible
Seasonal Additions
Fall (September – November)
- Increase leaf clearing frequency (deck, walkways, hot tub area)
- Stock extra firewood — demand peaks during foliage season
- Set out a boot tray or mud mat at entry
Winter (December – March)
- Salt or sand walkways and steps before each arrival
- Verify heat is working and set to at least 60°F between guests
- Check pipe insulation and heat tape under cabins
- Stock ice scraper, snow shovel near entry for guest use
- Confirm hot tub cover is properly insulated
Spring (April – May)
- Deep clean after winter: windows inside and out, deck power wash, gutter check
- Inspect deck for winter damage
- Check for wasp nests, carpenter bee activity (treat before it becomes a guest complaint)
Summer (June – August)
- Increase turnover supplies budget (higher turnover frequency)
- Stock bug spray and citronella candles
- Verify A/C function and clean filters
Quality Control: The Final Walk
After every clean, one person does a final walk-through as if they were the guest arriving:
- Enter through the front door. What’s the first impression?
- Check every light switch, faucet, and appliance
- Flush every toilet
- Open the fridge — does it smell fresh?
- Sit on the couch, lie on each bed. Does everything feel right?
- Look at the hot tub. Is the water clear? Is the cover clean?
- Check the view from the deck. Would you take a photo and post it?
If the answer to that last question is yes, the cabin is ready.
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